We understand a lot can change in a few weeks! To change any information, please email firstname.lastname@example.org and we will amend the details Santa is provided with!
The present sent in the post will be tailored to your children's age. The monetary value will be relatively small - similar to what you would get in a traditional grotto. We feel the important thing is the experience of having an early present to open in front of Santa.
Of course! If you want to provide your own present on any package, please just reference this in the 'additional information' when booking. Santa will then mention it during the call and can encourage your child/children to open it in front of him. You can even plan to hide it somewhere in the house - just remember to let us know where!
You will be emailed your video link details a minimum of 48 hours before your experience.
Our amazing design elves have been super busy building our beautiful Grotto ready for the Christmas season. Santa will be in his perfect setting with trees, decorations, presents and as many fairy lights as you could hope for
Santa has managed to order an HD webcam to Lapland so video quality should be crystal clear. To help audio, he will also have a special microphone and earpiece (both hidden of course)
Of Course! We understand every family has preferences, just mention this in the booking
Yes! Did Santa do something last year that he should bring up in the call? Need him to mention some special 'elves on shelves'? Just pop it in the additional info
Unfortunately cancellations will not be possible and this is stated in the booking terms and conditions. We will do our best to re-accommodate you if plans change but this cannot be guaranteed. Please email us at email@example.com to enquire
All Santa's will hold a valid DBS certificate. However please ensure that 1 parent/guardian is supervising the child/children at all times (1 parent for each location if you are dialing in from multiple houses). We are sure you will want to watch the fun anyway!
Of course. We want Christmas to be accessible for everyone this year - even if it's over a video call. Please let us know in the booking form or follow up with an email after you have booked so Father Christmas is fully briefed.
No green screens here! Santa's Grotto will be 100% real - if you're lucky he may even show you a couple of things in the Grotto.
Yes of course. However you will need to buy a Reindeer or Workshop Package to get the "guest" link. Please note for Workshop Package, we can only send the gift to 1 UK address though. You will need to onward forward or provide your own gift for the other households.
We will be using Zoom for our video calls. You can access Zoom on a laptop, tablet or mobile phone. More instructions will be sent out closer to your call.