Never used Zoom before? Don't worry! Log onto https://zoom.us/test and make sure you are fully prepared for your experience. You can join a Zoom call with an "App" on your tablet/laptop/phone or even through your internet browser such as Google Chrome. Download links for the various formats can be found https://zoom.us/download
Make sure you have a strong internet connection. According to Zoom, you need about 1 mbps upload and download speed. You can test your speed for free here - https://broadbandtest.which.co.uk/
Make sure you are in a quiet area so everyone can get the most out of the call
Zoom has lots of help guides for installing apps or using your internet browser to join the call. Please check out their help pages as your first port of call! https://support.zoom.us/hc/en-us/categories/200101697-Getting-Started
If you think you have an issue, please let us know in advance of your call. We will be very busy on the day of your call hosting other families so we may not be able to fix the issue before your slot if you leave it too late
Please remember - we cannot give a refund or reschedule you if you missed your appointment due to technical issues on your end.